Effective Date: 01.01.2025

Thank you for using the Croatia Real Estate Portal (“we,” “us,” “our”). We strive to provide quality services to our users. However, if you are not fully satisfied with your purchase or subscription, please review our refund policy detailed below.

1. Scope of the Policy

This Refund Policy applies to any fees, subscriptions, or other charges associated with services provided through the Croatia Real Estate Portal.

2. Subscription Services

1. Subscription Term and Fees
   • Subscriptions typically run on a monthly or annual basis, depending on the plan selected at the time of purchase.
   • All subscription fees are billed in advance.
2. Free Trials
   • We may, at our sole discretion, offer free trial periods for certain subscription plans.
   • If you cancel during the free trial period, you will not be charged.
   • After the free trial period ends, if you do not cancel, you will be automatically charged for the chosen subscription plan.
3. Refund Eligibility
   • Within 14 Days of Purchase (EU Consumers): If you are an EU consumer exercising your right of withdrawal within 14 days of the initial purchase (or renewal), you may be eligible for a refund, provided you have not used paid features excessively during this time.
   • Beyond 14 Days: Refunds are typically not provided for partial use of the subscription or the remainder of an active billing cycle. However, you may cancel your subscription at any time to avoid future charges.
4. Non-Refundable Services
   • Setup fees, administrative charges, or other one-time payments (if any) are non-refundable.
   • Any add-on services or customization fees are also non-refundable once the work has been initiated or completed.

3. Paid Listings and Advertising

1. Listing Fees
   • Fees paid for property listings or featured ads on our portal are non-refundable once the listing has been published, as the service is considered rendered immediately.
2. Advertising Campaigns
   • Advertisers may not be entitled to a refund once the campaign has started running on our platform.
   • If you believe there is an error or issue with your campaign, please contact us immediately so we can investigate and remedy the situation if appropriate.

4. How to Request a Refund

1. Refund Request Procedure
   • To request a refund, please contact our Customer Support at [info@croatiarealestateinsight.com] or through your account dashboard (if available).
   • Provide your order or subscription details, the email address associated with your account, and the reason for the refund request.
2. Processing Time
   • We typically respond to refund requests within 5–7 business days.
   • If your refund request is approved, please allow up to 14 business days for the refund to be processed and credited to your original payment method.

5. Exceptions and Disputes

1. Chargebacks
   • If you initiate a chargeback through your bank or credit card provider, we reserve the right to suspend or terminate your account until the dispute is resolved.
   • We recommend contacting us first to resolve any billing issues, as chargebacks may delay resolution and incur additional fees.
2. Abuse of Policy
   • We reserve the right to refuse refunds for users who abuse or manipulate this policy, such as repeated refund requests for services already delivered.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any modifications.

7. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us:

Email: info@croatiarealestateinsight.com
Address: Pirovište 14, Lič, Croatia
Phone Number: +385 91 9589975

By using the Croatia Real Estate Insight, you acknowledge that you have read, understood, and agree to this Refund Policy.